Category
Customer services
Store
Wordery
Brand
Grand central publ
At America's Service: How Your Company Can Join the Customer Service Revolution : 9780446393164 : 0446393169 : 01 Jan 1992 : From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more.
16.26 GBP
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