McGraw-Hill 36-Hour Course, Operations Management : McGraw Hill : 9780071743839 : 0071743839 : 16 Oct 2010 : Take a crash course in boosting operational efficiency!Whether a business manufactures trucks, delivers packages, or sells coffee, it lives and breathes on its operations. Without exception. Ensuring smooth, efficient processes is a challenging task--but the rewards are immense.The McGraw-Hill 36-Hour Course: Operations Management puts you on the fast track to bolstering and managing the effectiveness of your organization's operations. Complete with exercises, self-tests, and an online final exam, this virtual immersion course in operations management teaches you how to:Evaluate and measure existing systems' performanceUse quality management tools like Six Sigma and Lean ProductionDesign new, improved processesDefine, plan, and control costs of projectsTake this in-depth course on operations management and put your vision into action. This is the only book on the syllabus. Class