Loops : McGraw Hill : 9780071624879 : 0071624872 : 16 Jun 2009 : Why do some smallbusinesses succeed whileothers fail? That is the question one young entrepreneurfaces in this illuminating business parablefor our times. Loops reveals the soul-searchingstory of Tony, a business student whodoesn't understand why he can't quit schooland work in the family business. Then his professor surprises him with an unusualfinal exam?a twelve-week, summer-longstudy of the small businesses in his localarea. This simple real-world assignment opensTony's eyes to the most important lessons anentrepreneur can learn, such as how to:Manage ?experience zones?Build strong customerrelations through ?visionmoments?Standardize key processesfor employeesInnovate, improve, andmaintain qualityAccomplish real results by?closing the loops?As you follow Tony's journey, you'll receivea week-by-week crash course on theseven essential loops for small business.You will learn how to distinguish yourselffrom the competit