Lessons You'll Never Learn in a Textbook: Reflections of a Newly Trained Personal Support Worker : 9781411694569 : 02 May 2006 : Training for the Human Service field can be a daunting task. This book is meant to be supplemental reading for those studying for a career in the numerous support fields or anyone volunteering in outreach programs. You do not have to be paid to give support. Learn how to give it with an open mind and not just to those you consider worthy of help. The references in this book come from life and the experiences that I have had working as a personal support worker. They are written in laymen's terms, curses and all, and hopefully, will be user friendly and more engaging to read than paragraphs of mere facts and terms. Some things and events were disturbing but they have all taught me something.