Category
Arbitration, mediation & alter
Store
Wordery
Brand
Writing matters (wm)
Is This About Me or You? : Writing Matters (Wm) : 9781912774586 : 1912774585 : 03 Jun 2020 : An essential guide on how highly effective leaders listen, understand and respond to people who are upset. This unpacks a proven strategy for diffusing difficult conversations that leave people feeling understood rather than frustrated and angrier. Incredibly simple - incredibly effective. Is This About Me Or You? explains listening filters, why conflicts escalate and how to diffuse them with professionalism, compassion and the total absence of agenda, techniques and tactics that usually make things worse. Simple. Game-changing.
11.82 GBP
Recommendations
Choose your language and region
Klarna is available around the world with a variable offering, choose one that suits you best.
Copyright © 2005-2024 Klarna Bank AB (publ). Headquarters: Stockholm, Sweden. All rights reserved. Klarna Bank AB (publ). Sveavägen 46, 111 34 Stockholm. Organization number: 556737-0431