Heritage and Tourism: Place, Encounter, Engagement : Routledge : 9780415532655 : 0415532655 : 13 Dec 2012 : The complex relationship between heritage places and people, in the broadest sense, can be considered dialogic, a communicative act that has implications for both sides of the ?conversation'. This is the starting point for Heritage and Tourism . However, the ?dialogue' between visitors and heritage sites is complex. ?Visitors' have, for many decades, become synonymous with ?tourists' and the tourism industry and so the dialogic relationship between heritage place and tourists has produced a powerful critique of this often contested relationship. Further, at the heart of the dialogic relationship between heritage places and people is the individual experience of heritage where generalities give way to particularities of geography, place and culture, where anxieties about the past and the future mark heritage places as sites of contestation, sites of silences, sites rendered pol