Creating Emotionally Intelligent Workspaces : Routledge : 9781138602472 : 1138602477 : 16 Sep 2019 : "Emotions in the workplace have until recently been seen as simply a distraction. We often think of work as rational, logical and non-emotional. But organisations are waking up to the key role of emotions and affect at work. Emotions influence how we make decisions, how we relate with one another and how we make sense of our surroundings. Whilst organisations are slowly embracing the pivotal role of emotions, designers and managers of workplaces have been struggling to keep up. New insights from hard sciences such as neuropsychology are presenting a radically different interpretation of emotions. Yet, workplace designers and facilities managers still rely on measuring non-specific states such as satisfaction and stress. In this book we attempt to capturemodern day interpretations of emotion, looking at emotion in terms of transactions and processes rather than simple cause-and-effect. W