Building Better Schools By Engaging Support Staff : 4sight Press : 9780982525715 : 0982525710 : 01 Apr 2010 : According to the National School Public Relations Association, it is not the teachers, administration, or local press that are the primary source of information about schools. The most important source of information and "feel" about a school is the support staff - the custodians, bus drivers, nurses, secretaries, and teacher's aides! If you are one of these hidden heroes, this book is for you. Learn how to build upon the universal principles of engagement to become a critical link in your school's success. Discover how to become a frontline ambassador, applying the principles of customer service to deal with families, students, and staff. You will even have your boss eating out of your hand! This book, co-authored by 4Sight Learning's CEO Sam Bartlett and school administrator Vie Herlocker, builds upon the 4Sight's work with schools, implementing research-based family engageme