Absolutely Unbreakable Rules of Service Delivery : Great Little Book Publishing Co., Inc. : 9781942115595 : 1942115598 : 31 Jul 2020 : How can you guarantee that your company delivers great service, has a great culture, and still manages to stay profitable? You need to follow certain "Unbreakable Rules" for success. Best-selling business author and coach Karl W. Palachuk draws on more than thirty years of owning and running service-based businesses to present the rules his companies live by. These rules will help you align your personal and professional goals while creating "standard operating procedures" to automate successful habits. Notice that "The customer is always right" is not on the list. Why? Because everyone knows that's not true. Customers are frequently wrong, or would make bad decisions if we didn't help them to make good decisions. Palachuk doesn't waste your time giving lip service to worn out platitudes. Instead, this book is focused on building a great, successful b