•Understand what digital transformation means in a law firm context•Explore the cultural barriers to transformation, and learn how to overcome them•Gain insight from the operating models of successful digital businesses•Develop a business case and practical strategy for digital transformation•Understand the importance of diversity and purpose in driving digital change•Manage change and adoption challenges•Build on learnings from the COVID-19 crisis to accelerate digital transformationAs law firms take stock in the aftermath of COVID-19, there is an opportunity to rethink the law firm operating model for the next decade and beyond.The crisis has reinforced the importance of agility and resilience, and the critical role digital technologies play in client service. For law firms, digital transformation should no longer be viewed as an indulgence, but as an urgent necessity. For those that embrace this challenge, the rewards, for both clients and colleagues, will be substantial.Written by