Good operations management is not only crucial to success in business, but critical to our survival. Now in its second edition, Operations Management retains its engaging writing style and balanced approach of quantitative and qualitative material. With integrated theories and real-world examples, this new edition presents increasingly important principles, applicable to both service and manufacturing contexts, in a clear and captivating way.Containing everything necessary to understand this fascinating and everevolving field, this textbook will soon become indispensable.Key Features:• A new structure to refocus the book and align with teaching• Fully updated pedagogy, including Worked Examples, Critical Perspectives and Contemporary Thinking• New interviews with leading operations managers, highlighting the different roles available and preparing students foremployment in the field• A strong global focus through over 70 new or revised cases, including companies such as Amazon, FIFA Wo