Dealing with Difficult People (HBR Emotional Intelligence Series) av Harvard Business Review, Tony Schwartz, Mark Gerzon, Holly Weeks, Amy Gallo | Klarna Sverige

Dealing with Difficult People (HBR Emotional Intelligence Series) av Harvard Business Review, Tony Schwartz, Mark Gerzon, Holly Weeks, Amy Gallo

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Harvard Business Review Tony S

Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggres...

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