The Leader Lab : John Wiley & Sons, Inc. : 9781119793311 : 1119793319 : 17 Sep 2021 : "Through painstaking research and practice, the authors have identified the only eight underlying skills that truly matter--eight "tipping point" skills. These are the behavioral skills that, when mastered, accelerate learning in every other core competency a manager needs: stepping: how to default to a question and develop question agility. Playbacks & split-tracks: how to create clarity and connection in any conversation by playing back key ideas/feelings/needs and splitting different topics Deblurring: how to spot blur words' (words that can mean different things to different people) and ask deblurring questions. Pause skills: how to create space for yourself and others to regulate emotions, manage energy, build anticipation, and spark creative ideas.CAMPS Model: how to diagnose and increase personal and team member engagement using the LifeLabs CAMPS framework: Certainty, Autonomy, Meaning, Progre