Service Delivery and Customer Satisfaction. The Case of Burayu Town Municipality, Ethiopia : Grin Verlag : 9783346270382 : 3346270386 : 11 Jan 2021 : Research Paper (postgraduate) from the year 2020 in the subject Organisation and administration - Public administration, language: English, abstract: The main objective of the study was to analyze the quality of public service delivery and to examine the level of customer's satisfaction in Burayu Town Municipality, Oromia Region. The study was conducted to identify the level of service quality and customers' satisfaction at the municipality. The total of 412 customers who were the service users of the municipality were selected as a sample size by using Yamane Taro's sample selection formula as a study subjects. The study used convenience sampling method for sample selection of respondents' and purposive sampling for interview of Public Service Manager. Open-ended questionnaires, closed ended questionnaires and interview were employed for