THE SIX SIGMA WAY : McGraw Hill : 9780071497329 : 0071497323 : 16 Feb 2013 : The Definitive Work on Six Sigma?Revised and Fully Updated Upon its publication in 2000, The Six Sigma Way was among the very first books to clearly explain the impressive benefits of Six Sigma's improvement-driven and customer-centric approach to business leaders and managers. It revealed how GE, Motorola, and other companies used Six Sigma to fine-tune products and processes, improve performance, reduce costs, build customer loyalty, and increase profits. Corporate leaders around the world heeded the call and began implementing the tools of this world-changing performance improvement. In short, this book changed the world of business and organization improvement forever. Now, this author dream team has revisited the subject to bring you fully up to date about how Six Sigma has been used?for better and for worse?during the past 14 years. This new edition of The Six Sigma Way retains everything from the or