The Point of Care : Qualityworksp/L : 9780646994581 : 0646994581 : 28 Nov 2018 : Carol Mathewson has a problem. Lots of them, in fact. As the new CEO of Kinsley Valley Health Service, she's taken the helm of an organization that ranks last in the state for both consumer and staff satisfaction. She loves a challenge-but having just six months to get those results out of the basement is more of a challenge than she bargained for. Her Executive Team is divided, many staff are resistant to change and there are players inside and outside of the organisation willing her to fail. In The Point of Care, Cathy Balding takes organisational improvement from the dry and technical topic it can be and embeds it in the story of a CEO trying to make a difference against the odds. It's fiction - but very much based in the real world. Creating consistently high-quality care for the consumers of health and human services is a constant challenge. This book is designed to help those charged with leading hig