Book, Flexi-binding Ram Khare Richard Lau William Y. Chang Published in: 2005 Publisher: Artech House Publishers Language: English Lau, Ram Khare, and William Y. Chang, all current or former researchers or engineers at Telcordia Technologies in New Jersey, present a service model that can underlie the effective management and operation of a successful wireless business that combines technologies from both cellular phones and Internet access to provide voice service. They cover the new generation of service assurance and its business applications in the telecommunications value chain, technologies and operations, the scope and research results of the service model, and a wireless service as a composite identity of information model and processes. Annotation ©2005 Book News, Inc., Portland, OR (booknews.com)