Principles of Hotel Front Office Operations : Cengage Learning : 9781844800902 : 1844800903 : 27 Dec 2001 : This fully updated second edition has been revised to include recent developments in the industry and ends with a brand new case study that illustrates and reinforces what has been learnt. There is also a new chapter on yield management. The book includes a wide range of student activities and review questions as well as a glossary. BTEC, HCIMA and undergraduate hospitality management students will find this an indispensable text.