Ombudsman's Office of the National Department of Transportation Infrastructure/PB : Our Knowledge Publishing : 9786207169573 : 6207169573 : 15 Feb 2024 : The awakening of civil society and the active participation of citizens in the process of social development are remarkable phenomena in our current history, which has helped to solidify democratic practices and processes, where citizens start to act, monitor and take initiatives through channels that are open to them in the public sphere. It is essential for public administration to be able to effectively guarantee popular participation and social control in public activities in Brazil. Through participation in public management, citizens can intervene in administrative decision-making, guiding the Administration to adopt measures that really serve the public interest and, at the same time, exercise control over the actions of the State, demanding that public managers account for their actions. In this context, the Ombudsman's Office