Managing Expectations While Leading Change : 9781288466948 : 18 Dec 2012 : First Place Winner of the MacArthur Military Leadership Writing Competition for the CGSC Class of 2006-001. Secretary of the Army Francis Harvey challenged our CGSOC class to "continually make your units better". To be able to lead change well, the leader must consider not just their own abilities, but also the situation and their stakeholders (including their subordinates). Change is isn't easy and real change takes time, so managing the expectations of your stakeholders is infinitely important if you want them to be a productive part of the change process and not just a subject of the change effort or a resistor to it. This paper argues that managing expectations is a critical factor in leading successful change. It goes on to provide ideas for choosing who your key stakeholders are, a four-part definition of managing expectations, twelve applicable lessons learned about managing expectations, a framework for