Getting Past No is the most elegant handbook on the challenge of difficult negotiation and difficult people."-Leonard A. Lauder, president, Este Lauder Companies "Bill Ury has a remarkable ability to get to the heart of a dispute and find simple but innovative ways to resolve it."-President Jimmy Carter WINNER OF THE BOOK PRIZE OF THE CENTER FOR PUBLIC RESOURCES We all want to get to yes, but what happens when the other person keeps saying no?How can you negotiate successfully with a stubborn boss, an irate customer, or a deceitful coworker? In Getting Past No, William Ury of Harvard Law School's Program on Negotiation and author of Possible, offers a proven breakthrough strategy for turning adversaries into negotiating partners. You'll learn how to: Stay in control under pressure Defuse anger and hostility Find out what the other side really wants Counter dirty tricks Use power to bring the other side back to the table Reach agreements that satisfies both sides' needs Get