General Business Skills Master Class : Silver City Publications & Training, L.L.C. : 9781640040441 : 1640040447 : 01 Jan 2017 : The General Business Skills Master Class combines 38 of the 90-Minute Guide Titles into one omnibus volume. No. 1 - Appreciative Inquiry No. 2 - Assertiveness and Self Control No. 3 - Attention Management No. 4 - Body Language Basics No. 5 - Business Acumen No. 6 - Business and Etiquette No. 7 - Change Management No. 8 - Coaching and Mentoring No. 9 - Communications Strategies No. 10 - Conflict Resolution No. 11 - Creative Problem Solving No. 12 - Delivering Constructive Criticism No. 13 - Developing Creativity No. 14 - Developing Emotional Intelligence No. 15 - Developing Interpersonal Skills No. 16 - Developing Social Intelligence No. 17 - Employee Motivation No. 18 - Facilitation Skills No. 19 - Goal Setting and Getting Things Done No. 20 - Knowledge Management Fundamentals No. 21 - Leadership and Influence No. 22 - Lean Process and Six Sigma Basics No. 23