Gapology : 9781627340304 : 12 Mar 2015 : Gapology is the term Mark Thienes and Brian Brockhoff coined to describe what winning leaders do to identify and close performance gaps in their teams. Gapology is their process. For more than a decade, they analyzed the results, leadership behaviors and tactics of winning leaders as compared to those of leaders who were not winning. They wanted to understand how winning leaders win and if winning could be replicated. They were deeply curious about whether winning can be taught to those not winning or if winning leaders are simply born with the skills to win. As they interviewed and documented their conversations with winning leaders they found commonalities. The most amazing was that all performance gaps are either; Knowledge Gaps, Importance Gaps, Action Gaps, or some combination of the three. Gapology provides the keys to unlock these mysteries in the form of nine root solutions that, when applied intentionally, close the performance gaps qui