Commercialization of Postal and Delivery Services : Springer : 9780792395140 : 079239514X : 30 Nov 1994 : xiii ? We have almost the cheapest letter price in the OEeD. ? We've quadrupled the retail outlets where you can buy stamps, but closed three quarters of our Post Offices. On time delivery is better than 97%. ? The workforce has been reduced by 40%, with a 25% increase in volumes over the period. Real unit costs, measured by total real expenditure divided by total volumes, have been reduced by over 20%. What do these results and achievements mean for policy setters around the world? In particular, do these results for New Zealand Post prove that it is a commercial business, and what are the lessons for other postal businesses? Market Forces New Zealand Post presently has a limited letter monopoly, a 45 cent letter price against an 80 cent competitive floor price. The existence of this level of protection somehow negates the company's commercial achievements. The combination of high