Increase the efficiency and coverage of your administrative staff. managers. and contact center agents. The Cisco IP Phone 7861 supports wideband audio and delivers voice communications that are: - Highly secure - Reliable - Easy to use With 16 lines. the Cisco IP Phone 7861 is ideal for active users such as administrative staff. managers. and agents in contact centers. High-Quality User Experience To enhance the user experience. this phone has four context-sensitive soft keys and a white-backlit display that: - Measures 3.5 inches (89 millimeters) - Has high-resolution graphics and grayscale - Is 396 x 162 pixels Other features and capabilities that contribute to a superior user experience include: - Dedicated fixed keys for common functions such as conference. messaging. and directory. and a two-way navigation button - Full wideband audio (G.722) performance across the handset. headset. and speakerphone for superior clarity - Electronic hookswitch control for added flexibility i