Balanced Diversity : Macanta Consulting PL T/A Karenferris.com : 9780648469476 : 0648469476 : 10 Aug 2020 : Karen is a self-professed organizational change management rebel with a cause. She is prepared to push the boundaries of the profession and challenge traditional ways of thinking. Originally a service management professional with a passion for the people side of change, Karen made the 'formal' shift into the organizational change management profession in 2011. She authored a white paper, which unexpectedly turned into a book that introduced a new and innovative framework for ensuring changes become embedded into the fabric of the organization. Balanced Diversity was hailed as ground-breaking by the service management industry-the target audience at the time. Ten years later, Karen has revised the publication for a more agile and digitally enabled world, and broadened its applicability to every industry sector. The Balanced Diversity framework is a guide for every leader