This is Service Design Doing av Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider, Markus Hormess | Klarna Sverige

This is Service Design Doing av Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider, Markus Hormess

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Marc Stickdorn Markus Edgar Ho

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specifi...

451 SEK

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