Business writing has been transformed in our era from long, leisurely letters to fast faxes, instant e-mails, crisp memos and concise letters. Your reader doesn't have time to waste. And neither do you. That's where THE ENCYCLOPEDIA OF BUSINESS LETTERS, FAXES, AND E-MAIL can help. Here you'll find the most complete and up-to-date collection of model business correspondence for every conceivable occasion - sample letters, memos and e-mails you can use as is or adapt for your own purposes. This invaluable reference contains more than 300 model letters with instructions for adapting each to your particular situation. Letters are organised into chapters by category and the detailed table of contents guides you quickly to the letter that best suits your needs. For each model letter, you'll find: · Introductory comments that give you a working knowledge of each kind of correspondence. · Several variations of tone and style from which you can pick the one that suits you best. · Instructions o