Winner of The Shingo Research and Professional Publication Award bAlign your leadership team to deliver the highest possible value to your customersbpToo many organizations today suffer from silo-centric behavior and intra-organizational conflict. Yet most don't understand what's holding them back from achieving outstanding performance.ppValue stream mapping--an essential but underusedmethodology--is a proven approach to help you visualize and resolve disconnects, redundancies, and gaps in your value delivery system. More than merely a tool to eliminateoperational waste, value stream mapping is a highly effective means to transform leadership thinking, define strategy and priorities, and create customer-centric work flow.ppIn this detailed guide, business performance improvement experts Karen Martin and Mike Osterling present a practical way to deeply understand how work gets done--in any environment--and how to design improvedwork systems.ppbYou'll learn how to bulliPrepare and engage