PART 1 - SETTING THE BACKGROUND.- Chapter 1 - Organizations in a complex world.- Chapter 2 - Transforming in Complex Environments.- PART II VALUES TO BE ACHIEVED.- Chapter 3 - Importance of people values in transformation.- Chapter 4 - Organizational and Business Values.- Chapter 5 -How to organize knowledge needed in transformation.- PART III - IDENTIFYING AND SOLVING PROBLEMS.- Chapter 6 - Describing the system.- Chapter 7 - Identifying the issues.- Chapter 8 -Creating Solutions.- PART IV - THE WIDER CONTEXT.- Chapter 9 - Managing in Disruptive Environments.- Chapter 10 - Impact of Climate Change.- Chapter 11 - Making Smart Cities Livable.- Chapter 12 - Where to from here.