pbThe definitive guide to eliminating the forces that make it harder, more complicated, or downright impossible to get things done in organizations.b bFind out why Adam Grant says If every leader took the ideas in this book seriously, the world would be a less miserable, more productive place.brbbrEvery organization is plagued by destructive friction. Yet some forms of friction are incredibly useful, and leaders who attempt to improve workplace efficiency often make things even worse. Drawing from seven years of hands-on research, iThe Friction Projecti by bestselling authors Robert I. Sutton and Huggy Rao teaches readers how to become friction fixers. pSutton and Rao kick off the book by unpacking how skilled friction fixers think and act like trustees of others' time. They provide friction forensics to help readers identify where to avert and repair bad organizational friction and where to maintain and inject good friction. Then their help pyramid shows how friction fixers do their w