pThe first edition of this book won a emShingo Prize for Excellence in Manufacturing Research, and now, emfollowing in the tradition of its bestselling predecessor, strongThe Complete Lean Enterprise Value Stream Mapping for Office and Services, Second Edition strongdetails a robust step-by-step approach for implementing Lean initiatives in the service industry and office environments.brstrongbrstrongA must-read for those looking to maximize the value they provide their customers, this new edition describes how to better align value stream improvements to strategic needs. In addition, it engages the entire organization in experimentation and connects a new management system with tiered visuals in support of leader standard work. pstrong pThis updated edition of a Shingo Prize Winnerstrong p ul p liFeatures new critical steps in planning and preparing for VSM eventsli liIncludes new content and examples from the service industry, including healthcareli liProvides a new examination of fu