strongOffering sample conversations and an upbeat approach to making your point, Sam Horn delivers the secret of making small shifts for big benefits to communicate better at home, at work, online, and in publicstrong pWith an eye to the contemporary challenges of email, remote work, and virtual conversations, Sam Horn updates concepts from her bestselling book emTongue Fu!, emwhich is used by organizations around the world for communication skills training. emTalking on Eggshells emis a user-friendly resource offering what readers want and need to speak up instead of shutting down, face difficult conversations head on, and keep their cool when others don't. Presenting forty character-building situations people encounter regularly, the book shows what to say and what not to say so readers are never tongue-tied or tongue-twisted again. pRelatable, real-life stories and energizing, instantly usable insights will teach anyone how to think on their feet, reduce stress, and deal more proact