pThe book considers what makes an excellent face-to-face health and safety contact in the workplace, and why these contacts are a fundamental building block of any strong, caring, and empowering workplace culture. It stresses the vital importance of inquiry, empathy, and analysis in understanding what employees need to mitigate risk factors around safety and mental health. ppThis revised and updated edition includes empowering methodologies that directly address mental health and well-being issues and the challenges organisations face in a post COVID19 era. The reader will gain an understanding of the day-to-day mechanisms of why culture is king and how everyone contributes every-day to this truism. This book covers how interactions regarding leadership and teamwork directly lead to the amount of human error and fallibility an organisation can expect to need to manage, and how taking proactive, analytical, and empowering approaches to safety and health is key to identifying and mitigat