MAKE EVERY CONVERSATION A REAL CONVERSATION THAT GETS RESULTS pIn iOvercoming Fake Talki, business communication guru John R. Stoker offers proven advice for turning challenging confrontations into rewarding exchanges that foster collaboration, improve performance, and achieve results.p pibOvercoming Fake Talkb is a thorough compendium of ideas, frameworks, examples, and actions to improve conversations. Stoker's four 'REAL' conversation skills and eight principles give the novice and master insights and guidelines for improving conversation.i -- Dave Ulrich, Professor, Ross School of Business, University of Michigan Partner, The RBL Group and author of bThe Why of Workbp piGreat questions, great suggestions. . . . Bravo! I will put Stoker's ideas to use in my own practice.i -- Beverly Kaye, founder and co-CEO, Career Systems International, and coauthor of bHelp Them Grow or Watch Them Gobp piAdhering to and implementing these principles will dramatically increase your ability to commu