pbMapping the Total Value Streamb defines and elaborates on the concepts of value stream mapping VSM for both production and transactional processes. This book reshapes and extends the lessons originally put forward in a number of pioneering works including the popular, iValue Stream Management for the Lean Office.i It reinforces fundamental concepts and theoretical models with real-world applications and complete examples of the value stream mapping technique. To educate VSM mappers on the specific mechanics of the technique, the text provides in-depth explanations for commonly encountered situations.ppThe authors also provide a more complete perspective on the concept of iavailabilityi. While they discuss availability of equipment in transactional processes, they extend the concept by elaborating on availability as it applies to employees. The calculation of process lead time for work queues is taken to an advanced level - not only is the calculation of this lead time explained, but