bFully revised and updated--the national bestselling guide that will help you achieve personal and professional success one conversation at a time.b pThe master teacher of positive change through powerful communication, Susan Scott wants you to succeed. To do that, she explains, you must transform everyday conversations at work and at home with effective ways to get your message across--and get what you want. In this guide, which includes a workbook and The Seven Principles of Fierce Conversations, Scott teaches you how to p- Overcome barriers to meaningful communicationbr- Expand and enrich relationships with colleagues, friends, and familybr- Increase clarity and improve understandingbr- Handle strong emotions--on both sides of the tablebr- Connect with colleagues, customers and family at a deep level pbIncludes a Foreword by Ken Blanchard, the bestselling co-author of iThe One Minute Managerib