If their interactions with you and your employees were the only things your customers knew about your business, what would they say about it Would they use descriptions such as uninformed, rude, hot-tempered, uncaring For your customer, nothing else represents your business more than your employees therefore, for you nothing should be more important than arming these essential employees with the knowledge and skills they need to find the best solution for each and every customer.Whether you're a manager, owner, or employee, Customer Service Training 101 is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vitally important area of customer service. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this all-encompassing resource will train them in - Creating po