Blamestorming provides highly practical tools to advance our psychological evolution through being cooperative rather than competitive in our communication.' Sir John Whitmore, author of the bestselling Coaching for Performance 'I recommend Rob's book to anyone who wants to communicate more effectively.' Linda Blair, clinical psychologist, author, columnist, broadcaster Do your disagreements always escalate into rows Do you have to deal with an angry spouse, a difficult teenager, unfocused colleagues or a stressed boss In this uniquely practical guide to good conversation, communications expert Rob Kendall draws on 20 years plus of study and coaching experience to reveal How survival instincts take over and derail conversations at the worst moments How to avoid conversations escalating into destructive arguments How to prepare for and conduct challenging conversations How to avoid defensiveness and emotional lockdown How to read the warning signals that a conversation is going off