pThis volume should not be required reading, but required study for everyone offering care in America. The biggest complaint about care in the USA is that nobody listens. Tom Balles' book lays out, in simple detail, the basic human habits that we lost in our addiction to technology. Care is about individuals caring for other individuals.p pROBERT M. DUGGAN, MA, MAc UK, Dipl Ac, NCCAOM, author of iCommon Sense for the Healing Arts and Breaking the Iron Triangle Reducing Health-Care Costs in Corporate Americaip piBecoming a Healing Presencei is simply elegant. Tom Balles calls all those who offer care to a high standard - to be present, with senses wide open. He offers uncomplicated practices for exploration inviting us to sharpen our attention and deepen our awareness . . . . The book serves head and heart and will transform the caring experience for both giver and receiver.p pBARBARA CATLIN, Founder and Director, Bigger Conversations, Columbia, Marylandp pOver the last thirty years the