This book will enable the production of reliable, accurate, reproducible best possible care results that satisfies the customer's requirements obtained from an accredited, process oriented, health and safety conscious laboratory that is cost effectively run value for money by qualified, certified and highly motivated biomedical staff Joy and pride at work using well maintained, validated and quality controlled equipments and appropriately stored reagents on the right sample drawn from the right patient that is appropriately communicated in a timely fashion to the requesting clinician to enable them render the best possible evidenced- based medical care to their patients.