pbDesign processes wisely.br Grow your business endlessly.bp piDesign for Operational Excellencei is a blueprint for a joined up, end-to-end designed operation that makes Operational Excellence a reality. The book excellently outlines the process of creating flow that every employee can see and, most importantly, fix without management intervention. Kevin Duggan's emphasis on creating standard work for abnormal flow hits one of the biggest gaps in most continuous improvement initiatives. This book will change the way that you think about continuous improvement and the case studies will demonstrate that it works.brb-Philip Holt, Director, Customer Collaboration Online, Philips Consumer Lifestylebp pThe approach outlined here can transform the phrase 'leapfrog the competition' from cliche to reality. Kevin's approach is clear, the method sound, and the results achievable. Don't just read this book use it brb-Jack McQuellon, Global Parts Manager, Caterpillar Paving Productsbp pIn iDesign